Política de reembolso

We want you to love every burn. If you’re not completely satisfied, we’re here to help.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return:

  • The candle or product must be unused and unburned.
  • In the same condition that you received it
  • In its original packaging (including any dust covers, boxes, or inserts)
  • You must have the receipt or proof of purchase

How to Start a Return

  1. To start a return, contact us at returns@omareandco.com with:

  • Your name

  • Order number

  • Item(s) you’d like to return

  • Reason for the return

  1. If your return is approved, we’ll send you:

  • A return shipping label (if applicable)

  • Instructions on how and where to send your package

  1. Items sent back to us without first requesting a return will not be accepted.
  2. You can always email us with any questions at returns@omareandco.com.

Damages & Order Issues

  1. Please inspect your order as soon as it arrives and contact us immediately if:
  • Your item is damaged or broken.
  • You received the wrong item.
  • There is an issue with your order (missing item, leaked product, etc.).

        2. Email us at returns@omareandco.com with photos of the damage or issue                so we can evaluate it and make it right.

Exceptions / Non-Returnable Items

  1. For safety and quality reasons, some items cannot be returned:

  • Used or burned candles

  • Custom or personalized items (limited editions, special engravings, etc.)

  • Digital products (if applicable)

  • Sale/clearance items and gift cards

      2. If you’re unsure whether your item qualifies, please contact us before sending            anything back.

Exchanges

  1. The fastest way to get the item you want is to:
  2. Request a return for the item you have
  3. Once your return is accepted, place a new order for the new item
  4. We’ll process the return according to this policy.

Refunds

  1. Once we receive and inspect your return, we’ll notify you if the refund is approved or denied.
  2. If approved:

  • Your refund will be processed to your original payment method

  • Please allow up to 10 business days for your bank or credit card company to post the refund

       3. If more than 15 business days have passed since your refund was approved               and you still haven’t received it, please contact us at                    returns@omareandco.com or support@omareandco.com