Shipping policy

Order Processing Times

All orders are processed within 2–5 business days (Monday–Friday, excluding holidays).
Processing time may increase during:

  • New product launches

  • Sales or promotional periods

  • Holiday seasons

If there is any significant delay in processing your order, we will notify you by email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery timelines begin after your order has been processed.

Typical delivery windows:

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited Shipping (U.S.): 2–4 business days

  • Priority Shipping (U.S.): 1–3 business days

Please note: Delivery timelines are estimates and not guaranteed. External factors (carrier delays, weather, holidays, etc.) may extend delivery times.

Shipping Carriers

We ship primarily through:

  • USPS

  • UPS

  • FedEx

Carrier selection may vary depending on shipping location, package size, or service availability.

Order Tracking

Once your order ships, you will receive an email with a tracking number and link.
Tracking updates may take 24–48 hours to appear.

If you did not receive a tracking email, please contact us at support@omareandco.com.

Shipping Address Accuracy

Please ensure your shipping address is correct at checkout.

Omare & Co. is not responsible for:

  • Incorrect addresses entered at checkout

  • Lost or undeliverable packages due to address errors

  • Additional shipping fees to reship returned packages

If you realize an address error, email us within 12 hours of placing your order.

Lost, Stolen, or Damaged Packages

Lost or Missing Packages

If tracking shows your package as delivered but you cannot locate it:

  1. Check around your property and mailbox

  2. Verify with neighbors or building staff

  3. Contact the shipping carrier directly

  4. Wait 24–48 hours — carriers sometimes mark “delivered” early

If after 48 hours the package is still missing, contact us at support@omareandco.com and we will assist in filing a claim.

Stolen Packages

Omare & Co. is not responsible for packages stolen after delivery is confirmed.
We will do our best to help investigate, but refunds or replacements may not be guaranteed.

Damaged Packages

If your order arrives damaged, email us within 48 hours with:

  • Photos of the damaged product

  • Photos of the shipping box

  • Your order number

We will evaluate the issue and arrange a replacement if eligible.

International Shipping (If Applicable)

At this time, Omare & Co. ships only within the United States.
(If you plan to expand later, we can update this section.)

Shipping During Peak Seasons

During busy periods such as:

  • Black Friday

  • Cyber Monday

  • Christmas & New Year's

  • Seasonal launches

Delivery times may extend beyond the estimated windows.
We recommend placing orders early to ensure timely arrival.

Customs, Duties, & Taxes (If Applicable)

All shipping rates and taxes shown at checkout apply only to domestic U.S. orders.
If international shipping becomes available, customers will be responsible for any customs or import fees.

Returns & Shipping Costs

Please review our Returns & Refunds Policy for return eligibility.
Shipping costs are generally non-refundable unless the return is due to:

  • A damaged item

  • A fulfillment mistake

  • A defective product

Return shipping labels may be provided depending on the situation.

Contact Us

For any questions regarding shipping, please contact:

Hello@omareandco.com

support@omareandco.com